Hi Brutus. Hopefully this answers your questions. The link for the process and appropriate forum is Here:
As a GM I can testify that I have experienced significant lag spikes prior to the recent server reset both with my GM avatar and my character Stygian.... but with that being said, without a copy of your log I cannot say for certain we were online at the same time.
I would highly recommend installing the gnomish log rotator or the shell program Dorg has posted info on. This will save you huge headache when things like this occur... and will help you with CDT work after quests. You can search the forum for info on this.
From that thread:
Soul Strand and XP Loss–
Effective immediately, there are only three scenarios for Soul Strand and XP reimbursement:
GM Error: In the case that a GM makes an error, whether on a quest, impromptu event or simply a random mis-click, which causes a character to die and lose a Soul Strand or XP, this loss will be refunded with the approval of the GM in question.
Module/Spawn bugs: As has been the case for many years, Soul Strand or XP losses due to bugs in the module, inappropriately designed or placed spawns or similar mechanical errors, oversights or other errors on the fault of the development staff are reimbursable. The GM Team remains the final authority on what is and is not a bug that fits this category. Bugs related to Bioware issues and problems are not reimbursable under this category.
Disconnection, crashing and unexpected jumps: When deaths occur due to an unexpected disconnection, crash or unexpected jumps (whether short or long range), resulting in a Soul Strand or XP loss, players will be able to petition for a return of such a loss given the following limitations:
The player must solicit the testimonies of three (3) other players to support his/her claim of the loss. The players giving testimony must either have been present at the event in question and the loss, or directly witnessed it in some other way. Events that can be "witnessed" remotely include server-wide lag (player must be on the server at the time), sudden disconnections and reconnection witnessed from the server messages, etc. Events such as unexpected player jumps, unexpected familiar/summons/creature jumps, or witnessing someone go flatfooted as evidence of a sudden disconnect must be witnessed first hand. Players cannot provide testimony for other players simply based on believing in the veracity of their accounts; testimony implies directly witnessing an event that can support the claim.
The testimonies given are accepted by three (3) GMs, who need not have been present at the event. The GMs need only to accept the story as given and state their approval.
The player may not request more than three (3) such reimbursements for any given character over the lifetime of the character, starting with the release of this policy.
