Perusing Status page I noticed that server status was not showing all of the logged in players. I waited for normal refresh and then used F5 to trigger refresh and neither character appeared.
The two characters not appearing had no special subrace or class. Both are reciently created characters but above level 4. The characters in question were Joshua Byrne (halfling monk) and Spark Armstrong (Human. fighter/wizard) (sorry to point fingers you two *winks*)
If you need any additional informaions let me know.