Try resetting your computer DSL/Cable modem then, or perhaps even your computer.
Listener problems can be very non-deterministic, and very non-consistent between users. In a technical sense there's absolutely no difference between the West module running on the West server and the West module running on the Quest server. They're exactly the same file.
I've had people who could use emotes on all servers as a player, but almost always had a problem with the listener on the Central server and only as a GM. I had a couple people who play on the same LAN have the exact same listener problem, and resetting their router/firewall/modem did the trick.
Sometimes server resets (which I'm doing now for Quest) will do the trick, but if not, I recommend resetting client-side equipment, as I have had some success with that solution in the past.
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As for your other reported problem, when one cannot get a conversation from an NPC like a captain, that usually means that the NPC was replaced by one from the palette, perhaps due to it getting accidentally killed or removed somehow in-game, especially when you can talk to other NPCs and not that one. On the off-chance though that there is something wrong with the captain as it's built in the module, knowing which captain it was is very important to determining if there's a module bug that needs to be fixed.
