After spending a couple hours online with support today, it has been determined that my video card on my laptop is kaput.
Hopefully they will be out tomorrow to install a new one, but as of now, I have not been contacted by the technician to schedule a time. As such, I may not be able to attend the Troll King's quest tomorrow night.
I am keeping my fingers crossed.
I will be back in game as soon as my laptop is repaired!!