Either you entered your public CD key incorrectly or you haven't been playing your characters under that cd key and rodlin has heh.
When you play a character it will register them under that CD key and take them off any other CD keys.
For instance, if I were to play Talan under Leanthar's CD key, untill I next played him under my CD key Talan would show up as an option for Leanthar to send a letter and he would see talan's character sheets and i wouldn't (ignoring GM access to see character sheets of all characters.)
Your characters will show up on your LORE account once you play them on the CD key registered with that account (you have to play them long enough for lore to update so a log on/log off may not cut it.)