The relevant information for character rebuilds and graceful pleas can be found here:
http://forums.layonara.com/disputes-grievances-request-reimbursements/225652-combined-disputes-grievances-reimbursements-policies-effective-23-april-2009-a.htmlIn part it reads:
Character Rebuild/Relevel
Rebuilds and Restarts fall under the jurisdiction of character approvals and must be submitted in that forum for consideration with accordance to the listed policy.
Relevel requests due to an honest misclick will only be granted within 48 hours of the level being taken AND if less than 10% of the XP needed for the next level has been earned.
If you find yourself outside of the normal limits for a relevel, you may still make the same request with a Graceful Plea by providing the same justification and reasoning. Players may use one Graceful Plea to redo any one character level without question, and change any choices to spells, feats, skill points, attribute points, or other choices made at that level. In the case that a change at that level also affects another choice, such as the removal of Spell Penetration when one also took Greater Spell Penetration at a higher level, the related feat change will also be granted as long as the request is deemed reasonable.
Hope that gives you the information you need.
