Well, if it's the all in one, my advice would be to go in and download each hak separately.Trust me, it's worth the effort.
Hi, the good news is its not a mac issue alone. I had the same problem with my PC a while back. oddly enough, I had good access, up until my kids installed some software, then poof, I could get only as far as the eye. The only solution I could come up with at the time, was to format my drive and reinstall. I know thats a radical solution, but if all else fails ...