Firstly, you can't lose a level so nice try. Secondly we do our best with server resets and such but we can only do our best. Ice and I saw your OOC comments to the party you were with about how you lost levels twice today. When she asked you what was up you did not answer and shortly later logged out. Then you come here and talk about 7k of EXP, not lost levels. Odd.
The server only crashed one time, not too long ago but only once. The other time it was a well annouced down time so I am not sure why you didn't see that annoucement.