For the MMO version of Layo, I would have to say that the soul mother should absolutely be gone. I can understand that it is the MMO team's right to create the game as they want it to be. I can understand the desire to keep everything IC and maintain the idea of immersion. Beyond that, I have 2 big problems with the soul mother in a commercial venture. First, I don't feel that it's acceptable to force permadeath on a paying customer. Personally, I don't care for alternate characters. Once I've decided on a character concept, I want to play that character until I decide I'm finished with it, not when someone else does. I have 2 others, but I don't play them, and I probably never will again. The second problem deals with things like hardware and software issues. In NWN, we deal with things like lag and crashes because we have to. The game just isn't any better and it can't be. When you're the creator of something though, you have to make it work correctly, especially in the case of a subscription. Denying a SS return because there wasn't a staff witness to a lag spike or a client crash just isn't a good business decision in that case. Unless lag and client-side crashing could be prevented [not possible] or at the least logged for the purpose of grievances, I, as a consumer, would not be satisfied with a permadeath system that can be influenced by hardware or software failure. As much as it is an OOC idea, it can't be ignored in a business venture.I know this thread wasn't necessarily intended to involve the MMO, but I feel it's a relevant issue since it will still be Layonara when all is said and done.
I think we should draw the following conclusion: a permanent death based on a bugged system is a bugged system of permanent death. Three gracious pleas do not change it, they only postpone it.
If however, you learn some lessons and do not die for a certain length of time or xps gained for instance, you will recover your latest loss.